The "Reviews" module is where reviews left by your customers are shown.
Through Momos, you are not only able to stay updated on all customers’ ratings and reviews across your social media channels (Google and Facebook) and delivery platforms but also respond to them in a timely manner to ensure the best customer experience.
With Momo's Auto-Response for reviews, you are able to customise responses for your customers.
Our Review Analytics feature strives to provide you a deep insight on what, when, how and why your customers are leaving these reviews.
Here are some articles to help you learn more about the Reviews module. You may be prompted to log in after clicking one of the links.
- Replying to Reviews & Survey Responses
- Automation Page - Configuring your Auto Response
- Overview of the Review Analytics page
You may also reach out to us if you have any questions. - https://support.momos.io/hc/en-us/requests/new