Overview of Direct Messaging

Overview

Responding to Reviews is only part of the reputation management equation; through “Messaging”,  Momos empowers you to build a wholesome, 360 customer feedback by enabling you to respond directly to all incoming customers’ enquiries and direct feedback across your social media channels starting with Facebook, Instagram, and Google, executed in real-time.

Answering customer enquiries

By default when entering the Direct Messaging module, you would be in the "Unreplied" tab. This is where you can see all current open conversations with your customers on Facebook Messenger and Instagram Direct Messages.

To reply, simply click on a chat! The middle section will show the chat log between you and the customer.

Do note that you will not be able to send replies to the customer if the last response from them is over 24 hours. These conversations will move to the "Expired" tab.

If you'd like to find out more about this, you can read our article on it over here.